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How do I suspend or reactivate a user? ​

Who can do this

Owner or Admin

Suspending a user blocks their access without removing them. Their tenant assignments are preserved, so reactivation is one click.

Steps ​

To suspend ​

  1. Open Users in the sidebar.
  2. Click the row of the user.
  3. Click Suspend User in the actions menu (top right of the expanded panel).
  4. Confirm.

To reactivate ​

  1. Filter the Users table by Status: Suspended (or just find the user).
  2. Open their row.
  3. Click Reactivate.

Result ​

Suspended users are signed out immediately and blocked from signing back in. The Users table shows them with a Suspended badge. Tenant assignments are retained — when you reactivate, they regain access to every tenant they were on.

When to suspend vs. remove

  • Suspend when a user is on leave, has lost their device, or you're investigating something.
  • Remove (different recipe) when the relationship has ended permanently.