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How do I suspend a customer? ​

Who can do this

Platform Admin, Infra Ops, or Account Manager (within scope)

Suspension blocks portal access for everyone in a customer without losing their data — useful for non-payment, contract disputes, or anything you might reverse.

Steps ​

  1. Open Customers and click the customer.
  2. Click Suspend Customer in the actions menu (top right).
  3. Enter a reason (visible to other operators on this customer's detail page).
  4. Confirm.

Result ​

  • All users belonging to the customer are signed out and blocked at sign-in.
  • The customer record shows status Suspended with the reason and the operator who applied it.
  • Tenants, instances, and data are untouched. Billing continues to accrue unless you also stop usage at the instance level.

To bring them back, use Reactivate on the customer detail page.